Shipping Policy

SHIPPING

We ship through USPS 

Items are processed and ship out in 1-2 days (Monday-Friday).

When the order is received it takes 2-3 business days to be delivered.  

Puerto Rico residents may receive their package in one business day. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather. 

TRACKING INFORMATION

The customer will receive the tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1-2 days or sooner for the customer to receive it. 

LOST/STOLEN PACKAGES 

LatinaShapewear is NOT responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777).

Any lost, stolen, or damaged packages must be reported as a claim to USPS.

RETURN

Items must be sent back to LatinaShapewear within 3 days of the customer having received the package. 

No refunds are given once we received the package.

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear). Include your name, email, phone number, order number and address inside the package.

Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package.

PROCESSING

Once an order has been placed it cannot be cancelled. When returned packages arrive at our facilities, it usually takes us anywhere from 10-15 business days to process your store credit. 15-25 during holiday seasons. We understand it’s very important for our customers to get their returns processed as soon as possible. Store credit covers original purchasing price and tax fees.

PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if customer provides tracking information and shows delivered to our address. Many times customers claim they have returned package but have no proof the item was sent back, therefore, for the customers security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.

**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility.

The customer will cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.

FINAL SALE ITEMS -- Non Returnable